DRAFT - Mopar Service Gateway
Pull Stellantis Mopar Service Gateway data straight into myKaarma Scheduler+ and Mobile Check-In — vehicle info, DTCs, warranty coverage, service contracts, service history, and open customer cases, all in one place.
This feature lets your service team quickly pull Stellantis Mopar Service Gateway (MSG) data via integration into the myKaarma Scheduler+ and Mobile Check-In Tool. MSG data is populated on the scheduled appointment, and by “podding” the vehicle and connecting the VIN, advisors can instantly access vehicle info, pod info, diagnostic trouble codes (DTCs), warranty coverage, service contracts, service history, and open customer cases at the time of customer check-in.
The problem
Service Advisors and BDC team members have no detail into MSG data on scheduled appointments unless leaving myKaarma.
The impact
At the time of booking and when managing appointments, the team can now review open contracts and vehicle history directly in the myKaarma Scheduler.
The problem
Service advisors lack quick, unified access to detailed OEM vehicle data and history during customer check-in.
The impact
Advisors can access all key Stellantis MSG data in one place for better conversations, quicker check-ins, and proactive handling of customer cases and warranty items.
The problem
Manually checking warranty info, service contracts, and DTCs in multiple systems slows intake and frustrates customers.
The impact
Auto-populating OEM data from the Mopar Service Gateway saves time, boosts accuracy, and enhances the customer experience by providing instant vehicle-side insights.
Start here — this is the podding-based flow most teams need help with first.
Step 1
“Pod” the vehicle before starting Mobile Check-In. This step is essential — it transmits the podded vehicle data to the Mopar Service Gateway.
Step 2
Go to your Appointment Ledger and select the customer's appointment, or scan/input the VIN to find or create an appointment.
Step 3
Verify that the vehicle's VIN is linked to the customer profile. If it is not, use “Scan VIN” or the search function to add it.
Step 4
Once the vehicle is podded, initiate the Mobile Check-In process for the customer.
Step 5
On the check-in screen, tap the “OEM DATA” button located near the top left corner.
Step 6
A comprehensive list of Stellantis MSG data will display. Expand sections to review Vehicle Information, Pod Data, DTCs, Warranty Coverage, Service Contracts, Service History, and any open Customer Cases.
Step 1
Customers can schedule directly into myKaarma via Mopar.com.
Step 2
When creating a new appointment, or reviewing a previously scheduled one, open the “Campaigns” button to see open recalls, campaigns, and pertinent vehicle history.
Step 3
Review the customer detail and easily add open campaigns/recalls to the scheduled appointment.
Please ensure that you have “podded” the vehicle first. Podding is necessary to transmit the vehicle data to the Mopar Service Gateway, allowing updated information to be retrieved during check-in.
No. If the customer already has a VIN associated with their appointment or profile, the system will automatically populate it. You only need to scan or search for a VIN if it is not present.
You may access a comprehensive range of data, including basic vehicle information, Pod data, Diagnostic Trouble Codes (DTCs), warranty coverage details, service contract summaries, and any open customer cases with Stellantis.