Pilot rollout · Dealer resource center

Mopar Service Gateway, inside the myKaarma workflow your team already uses.

One place to understand what your dealership is receiving, what changes on day one, how to use Scheduler+ and Mobile Check-In, and where to get help.

Find what applies to my store View the workflow

OEM appointments in Scheduler+ Setup-specific check-in guidance Training and support in one place

Appointments

OEM data

Pod diagnostics

Repair order

Start here

What is this integration, and what will happen at my store?

Mopar Service Gateway (MSG) is an all-in-one platform integrated with certified Service Lane Technology (SLT) partners and designed to elevate service efficiently, improve customer experience, and drive workshop performance. Through myKaarma, supported MSG appointments and vehicle information appear in the products your team already uses. Your go-live email remains the source of truth for which components are enabled and when.

Your rollout can include one or both components Start with your dealership’s go-live confirmation.

It identifies the exact experience enabled for your store. The cards below explain the relationship between Scheduler+, Mobile Check-In, and Mopar Diagnostic Pod data.

Scheduler+ integration

Supported Mopar.com and participating Stellantis brand-site bookings can flow into your existing myKaarma scheduler.

Mobile Check-In integration

Eligible stores can open OEM DATA during check-in to review supported MSG information for the VIN.

Pod-derived diagnostics

At stores using Mobile Check-In and supported Mopar Diagnostic Pods, current pod data can appear after the vehicle is podded and the VIN is matched.

Online appointments flow into Scheduler+

Supported appointments booked on Mopar.com or participating Stellantis brand sites can land in myKaarma against real advisor availability.

MSG information appears where work happens

Depending on your enabled setup and the VIN, users can review supported vehicle information, warranty coverage, existing service contracts, and service history.

Pod-derived data follows after podding

For eligible Mobile Check-In stores using supported pods, current odometer, tire pressures, pod status, and diagnostic trouble codes can appear in OEM DATA.

What changes

Supported OEM-originated appointments can appear in Scheduler+.
Available campaign and vehicle-history information can be reviewed while managing an appointment.
Eligible Mobile Check-In users will see an OEM DATA button.
Pod-enabled stores can retrieve current diagnostic information after the vehicle is podded.

What does not change

Your team continues working in myKaarma. There is no new scheduling portal to monitor.
Dealerships without myKaarma Mobile Check-In continue their current write-up and check-in workflow.
Dealerships without a Mopar Diagnostic Pod do not need to pod a vehicle.
Activation is staged. Do not assume a feature is live until your dealership receives confirmation.

Important pilot scope

Existing service contracts may be shown as view-only information when they are returned for the VIN. Selling new service contracts is not included in the pilot and is planned for a later release. The integration will continue to add services and workflow enhancements over time.

Keep your confirmed workflows in place

This page covers only the myKaarma MSG integration. Continue any OEM or dealership process that your go-live communication does not explicitly replace.

No additional cost during the current pilot. Pilot feedback helps shape the future MSG program.

Dealer-specific guidance

Which experience applies to your dealership?

Your experience depends on whether myKaarma Mobile Check-In is enabled and whether your store uses supported Mopar Diagnostic Pods.

Choose the option that best describes your current setup. Your go-live email confirms the final enabled components.

Not sure? Ask your service manager or myKaarma representative whether Mobile Check-In is enabled. If your store owns pods but does not use Mobile Check-In, select the third option.

Select your current setup

We will show exactly what turns on, who needs training, and the day-one workflow for your dealership.

At-a-glance feature availability

Capability	Scheduler+ only	Mobile Check-In, no Mopar Diagnostic Pod	Mobile Check-In + Mopar Diagnostic Pod
Mopar.com and brand-site appointments in Scheduler+	Yes	Yes	Yes
Campaign and relevant vehicle-history information in Scheduler+	Yes*	Yes*	Yes*
OEM DATA button in Mobile Check-In	No	Yes	Yes
Vehicle info, warranty, existing service contracts, and service history in Mobile Check-In	Not available in myKaarma check-in	View-only when returned	View-only when returned
Pod status, DTCs, current mileage, and tire pressure	No	No	After podding

* Your go-live confirmation controls. Scheduler and Mobile Check-In are separate integration surfaces, and available data varies by dealership configuration and VIN. Existing service contracts are view-only during the pilot. Factory menus apply only where separately configured.

End-to-end

How the connected service workflow fits together

The complete experience can connect the customer booking, supported vehicle information, available pod-derived diagnostics, and repair-order workflow inside myKaarma. Stores receive only the components confirmed for their setup.

Customer books online

The customer schedules through Mopar.com or a participating Stellantis brand site.

Appointment reaches myKaarma

The appointment lands in Scheduler+ against real advisor availability. No re-entry is required.

Available vehicle context supports preparation

Where enabled and returned for the VIN, warranty coverage, existing service contracts, service history, campaign information, and other MSG data can support the visit.

Pod data arrives when applicable

At eligible Mobile Check-In stores using supported pods, diagnostic data follows after podding and a correct VIN match.

Advisor checks in and builds the RO

The advisor reviews the data in myKaarma, finishes check-in, and generates the repair order.

For BDC and scheduling teams

Scheduler+: what your team will see and do

Online appointments arrive in the myKaarma scheduler your team already manages. The integration also makes it easier to review available campaign and vehicle-history information while working the appointment.

How to recognize an OEM bookingLook for Stellantis as the appointment source, as confirmed in your go-live email.

Your rollout email tells you when to begin monitoring for these bookings. Draft review: confirm the production source label before dealer distribution.

Step 1

Customer schedules through an OEM channel

The customer chooses a dealership, service, and available appointment time through Mopar.com or an eligible Stellantis brand site.

Step 2

Open Campaigns in Scheduler+

When creating or reviewing an appointment, select CAMPAIGNS to review available campaign and vehicle-history information returned through MSG.

Step 3

Review and add applicable work

Review the customer and vehicle details, then add applicable campaign work to the scheduled appointment. This helps the lane prepare before the customer arrives.

BDC quick start

Monitor Scheduler+ for OEM-originated appointments.
Review customer, vehicle, and requested-service details.
Use Campaigns to identify relevant campaign work.
Escalate missing appointments with the dealer code, customer, requested time, and booking date.

Service manager quick start

Tell scheduling users what the OEM source label looks like.
Confirm who owns OEM-originated appointment follow-up.
Review capacity and advisor availability so OEM bookings land correctly.
Spot-check the first several bookings after activation.

For advisors and lane managers

Mobile Check-In: review MSG data in one place

Eligible Mobile Check-In users can open OEM DATA from the check-in workflow. Stores using supported Mopar Diagnostic Pods can receive additional current pod-derived data after podding the vehicle and confirming the VIN.

Pod-enabled stores

Pod before beginning Mobile Check-In

Podding transmits current pod-derived vehicle information to Mopar Service Gateway. It is required to retrieve updated pod status, DTCs, mileage, and tire pressures in myKaarma.

Stores without a Mopar Diagnostic Pod

Continue Mobile Check-In without a pod

Your OEM DATA screen can still display supported non-pod MSG information returned for the VIN. Pod status and current pod-derived diagnostics will not appear.

Continue to the customer’s appointment or scan the VIN.
Confirm the correct VIN is connected.
Open OEM DATA and review the information available to your store.

Mopar Diagnostic Pod setup

Complete these steps in order

Submit your pod details first. After Stellantis completes the required configuration on its end, use the MSG VCI Setup Utility instructions to update and configure the pod.

Submit the pod configuration form

Provide your dealership and pod details to Stellantis before beginning the VCI update.

Open pod configuration form

Stellantis completes its configuration

Stellantis uses the submitted pod details to complete the required configuration on its end.

Configuration step

Update and configure the pod

Run the pod through the MSG VCI Setup Utility by following the supplied instructions.

Open pod update instructions

Need help with the pod update?

Call the Hardware Help Desk at 855-942-3847 and select the Hardware option.

Advisor walkthrough

Six steps from arrival to OEM data

Step 1

Pod the vehicle, if your store uses a Mopar Diagnostic Pod

Connect the Mopar Diagnostic Pod before beginning check-in so current pod-derived vehicle information can reach MSG.

Without pods: Skip this step and proceed to the appointment or VIN.

Inside OEM DATA

Information your advisor may be able to review

Availability varies by dealership setup and by the data returned for a specific VIN.

Vehicle information

Year, make, model, trim, in-service date, and other available vehicle details.

Pod information

Device type, status, current mileage, and tire pressures when Mopar Diagnostic Pod data is available.

Diagnostic trouble codes

Current DTC information returned after a supported Mopar Diagnostic Pod connection.

Warranty and service history

Available warranty coverage and factory service history returned for the VIN.

Existing service contracts

Existing service-contract information may be shown for reference. Selling new service contracts is coming in a later release.

Read-only reference data

MSG and Mopar Diagnostic Pod information is presented in OEM DATA to support the write-up. Printing and additional workflow actions are planned enhancements.

Rollout expectations

What happens before and after your dealership goes live

Activation is coordinated between myKaarma and Stellantis and is not immediate. Processing time can vary, so wait for your dealership’s go-live confirmation before changing the team’s workflow.

Dealership configuration is verified

myKaarma confirms your Stellantis brand and dealer code, plus the Scheduler and Mobile Check-In products required for your setup.

The applicable myKaarma integration is enabled

myKaarma enables Scheduler and/or Mobile Check-In MSG capabilities based on the approved dealership use case.

Your eligible dealership is submitted to Stellantis

myKaarma communicates the enabled and eligible dealership through the rollout process.

Stellantis establishes the connection

Stellantis processes the dealership and completes the OEM-side connection. Processing time can vary, and your dealership will be notified when the connection is ready.

Your dealership receives go-live guidance

Your rollout communication confirms what is enabled, what your users should do, and when to begin monitoring the new workflow.

Need your store’s status?

This page does not display real-time activation status.

Use the rollout email or contact the pilot support team with your dealership name and dealer code.

Check my dealership status

Training and resources

Give every user a repeatable place to learn

This center is designed to support current users, new hires, managers, and anyone troubleshooting the workflow after the initial rollout communication.

Training video

mKU MSG training

Use this training video with Scheduler+, Mobile Check-In, advisor, and manager users based on the experience enabled for your dealership.

Watch the mKU training video

Step-by-step guide

myKaarma support article

Review step-by-step instructions and screenshots for Scheduler+ and Mobile Check-In.

Open support article

Program overview

Pilot overview flyer

Open the pilot flyer for a concise overview of the program, workflow, dealer expectations, and support model.

Open pilot flyer

Common questions

Frequently asked questions

What exactly is Mopar Service Gateway?

Mopar Service Gateway, or MSG, is an all-in-one platform integrated with certified Service Lane Technology (SLT) partners and designed to elevate service efficiently, improve customer experience, and drive workshop performance. Through myKaarma, supported appointments and OEM information can appear in Scheduler+ and Mobile Check-In.

Which dealership brands are covered?

The rollout supports Chrysler, Dodge, Jeep, Ram, FIAT, and Alfa Romeo dealerships when the correct brand and dealer code are configured. Your go-live communication confirms whether your specific dealership is enabled.

Is myKaarma replacing Mopar.com or our current scheduler?

No. Customers can continue booking through Mopar.com or participating brand sites. Supported appointments then flow into the myKaarma Scheduler+ workflow your team already uses.

How will I recognize an OEM-originated appointment?

Your go-live email confirms the source label used for your rollout. After activation, look for Stellantis in Scheduler+.

When will appointments start appearing?

Activation happens in stages. myKaarma enables the applicable integration, the OEM-side connection is completed, and your dealership receives go-live guidance. Begin monitoring the new workflow only after that confirmation arrives.

Do all dealerships receive the same features?

No. Your go-live communication identifies the components enabled for your store. The common experiences are Scheduler+ only, Scheduler+ with Mobile Check-In OEM DATA, and Scheduler+ with Mobile Check-In plus Mopar Diagnostic Pod data.

Does this replace every existing OEM or dealership workflow?

No. The integration adds only the Scheduler+ and Mobile Check-In capabilities confirmed for your dealership. Continue any existing process that your go-live communication does not explicitly replace.

Do we need Mobile Check-In to receive Mopar appointments?

No. Scheduler+ and Mobile Check-In are separate integration surfaces. A dealership can receive supported appointments in Scheduler+ without using myKaarma Mobile Check-In.

Do we need to pod every vehicle?

Only dealerships using a supported Mopar Diagnostic Pod should complete the pod step. Pod the vehicle before Mobile Check-In when current pod status, DTCs, mileage, and tire pressures are needed. Stores without a Mopar Diagnostic Pod can continue with the supported non-pod OEM DATA experience.

What if our dealership owns a Mopar Diagnostic Pod but does not use myKaarma Mobile Check-In?

Select the Scheduler+ only experience on this page. Owning a Mopar Diagnostic Pod does not, by itself, surface pod data in myKaarma. The OEM DATA screen requires myKaarma Mobile Check-In.

Why is OEM DATA missing or not current?

First, confirm your dealership has received go-live guidance and that Mobile Check-In is enabled. Next, verify the correct VIN is connected. At pod-enabled stores, pod the vehicle before check-in. If the information is still missing, contact the pilot support team with the dealership, VIN, user, and approximate time.

Do advisors need to scan the VIN every time?

No. When the correct VIN is already linked to the appointment or customer profile, myKaarma can use it. Scan or search only when the VIN is missing or incorrect.

What data can appear in OEM DATA?

Availability depends on your dealership setup, the VIN, and the information returned through MSG. It may include vehicle details, Mopar Diagnostic Pod information, DTCs, warranty coverage, existing service contracts, and service history.

Can advisors sell new service contracts during the pilot?

No. Dealers may be able to view existing service-contract information returned for the VIN, but selling new service contracts is not included in the pilot. That capability is planned for a later production release.

Can we print MSG information or add it to other myKaarma workflows?

Not yet. During the pilot, OEM DATA is primarily a reference experience. Printing and using this information in additional myKaarma workflows are planned enhancements as the integration progresses.

Will more services and features be added?

Yes. The pilot establishes the core Scheduler+ and Mobile Check-In workflows. Additional services and workflow enhancements will be introduced over time, and myKaarma will communicate when they become available.

What does the pilot cost?

No additional cost during the current pilot.

How do we prepare or update a Mopar Diagnostic Pod for MSG?

Complete the Stellantis Pod Configuration Form first. After Stellantis completes the required configuration, follow the MSG VCI update instructions. For update assistance, call the Hardware Help Desk at 855-942-3847 and select the Hardware option.

Who should we contact if a Mopar Diagnostic Pod itself is not working?

For pod hardware, update, pairing, or network-configuration assistance, call the Hardware Help Desk at 855-942-3847 and select the Hardware option. Contact the myKaarma pilot team when the issue affects Scheduler+ or Mobile Check-In, or when you are unsure where the issue begins.

How should we report an issue?

Include the dealership name, dealer code, affected area, user, date and time, VIN when applicable, expected result, actual result, and a screenshot or recording. For urgent pilot help, call (562) 247-9600.

Pilot support

Questions, activation checks, or troubleshooting?

Reply to your rollout email, contact your myKaarma representative, email the pilot support team, or call the pilot-only hotline.

Email supportstellantis@myKaarma.com Dedicated pilot support line(562) 247-9600

Include these details

Dealership name and dealer code
Scheduler or Mobile Check-In
User, date, and approximate time
VIN, if the issue is vehicle-specific
What you expected and what occurred
Screenshot or screen recording, when possible

Start a support email